At Punch Bar, your satisfaction matters to us. Due to the nature of our products, we have specific return and refund guidelines in place to ensure safety, compliance, and product integrity.
🔒 All Sales Are Final
Due to health, safety, and legal regulations surrounding cannabis-infused products, all sales are final once shipped. We do not accept returns for opened or unused items.
✅ Damaged or Incorrect Orders
If your order arrives:
Damaged
Melted (seasonal exceptions may apply)
Incorrect (wrong item, missing product, etc.)
Please contact us within 48 hours of delivery with:
Your order number
A photo of the item(s) in question
A brief description of the issue
📧 Email: support@punchbar.us.com
We will review your case and, if approved, issue a replacement or store credit at our discretion.
🚫 Non-Returnable Items
We do not accept returns on:
Edibles or perishables
Items that have been opened or tampered with
Products purchased from unauthorized resellers
💳 Refunds (If Applicable)
Refunds are only issued in rare cases where:
The product is unavailable and cannot be replaced
The order was charged but not shipped
A duplicate charge was made in error
Refunds are processed to the original payment method and may take 5–10 business days to reflect, depending on your bank.
📦 Refused or Undeliverable Packages
If a package is refused or undeliverable due to an incorrect address, age verification failure, or legal restrictions in your area:
The order will not be reshipped
A refund will not be issued unless required by law
❓ Need Help?
If you have any concerns about your order, please reach out. We’re here to help you resolve any reasonable issue as smoothly as possible.
We appreciate your understanding and support as we strive to deliver high-quality, compliant cannabis-infused products you can trust.